Frequently Asked Questions

  1. Will all of the items in my order arrive in a single package?
    If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.
  2. Why do I see different prices for the same product?
    Amazon Lagos is your trusted online marketplace that supports Nigerian entrepreneurs and we have many different sellers competing for business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these 'third-party' sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.
  3. What is buyer protection?
    We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase.
  4. What is the estimated delivery time?
    Amazon Lagos delivers products to customers all over Nigeria. Lagos 2-5, Rivers 3-7, Abuja 3-8 & other states 4-9 days
  5. Why does the estimated delivery time vary?
    Amazon Lagos is a true online marketplace that empowers Nigerians across the country. This means that not all products on Amazon Lagos are sold or delivered by Amazon Lagos. In addition, Amazon Lagos buyers and sellers are found in every state in Nigeria. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.
  6. Who will deliver my order?
    Your order may be delivered by KOS, by other courier companies, or by the seller or the seller's agents, depending on whether the item was sold by Amazon Lagos or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.
  7. My order is shipped. How can I track it?
    To track your order visit: https://www.track.amazonlagos.com
  8. My package is prepaid. Do I need to show any document when collecting it?
    Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.
  9. Can someone collect my prepaid or cash on delivery package on my behalf?
    Yes, please ensure your representative has the tracking number and a signed copy of your ID.
  10. How do I cancel my order?
    You can cancel your order by contacting our Customer Service or filling our form.
  11. Shopping List – How it works
    The shopping list allows for customers to make weekly and monthly orders and have it delivered to them.